Returns and Refunds Policy

Thank you for shopping with RelxAU – RELX Australia. We are committed to ensuring your satisfaction and offer a flexible return and refund policy. If you are not fully satisfied with your purchase, you can request a return or exchange under the following conditions:

Return Period

• You may request a return or exchange within 15 days of receiving the product.

Product Condition

• To be eligible for a return or exchange, the product must be in unused condition. We do not accept returns for products that have been used or damaged.

Original Packaging

• The product must be returned in its original packaging, including all accessories, manuals, and any other items included with the purchase. If the packaging is incomplete or damaged, we reserve the right to decline your return or exchange request.

Return and Exchange Process

• To begin the process, please contact our customer service team within 15 days of receiving your order. Include your order number, reason for return or exchange, and any relevant photos (if applicable). We will review your request and guide you through the next steps.

Return and Exchange Costs

• Product defects or errors: We will cover the shipping costs if the return or exchange is due to a defect or an error on our part.
• Personal reasons: If the return or exchange is due to personal reasons (e.g., dissatisfaction or incorrect ordering), you will be responsible for the return shipping costs.

Refunds

• Once we receive and inspect the returned product, and if it meets the return criteria, we will process your refund via your original payment method. Refund times may vary depending on your bank’s processing time.

Exchanges

• If you wish to exchange the product, we will process the exchange after receiving and inspecting the returned item. The replacement product will be sent to you as soon as possible.

Contact Us

If you have any questions or need assistance, please contact our customer service team at [email protected].

Address:
Phone (WhatsApp):
Email: [email protected]

We are always happy to assist and ensure you have the best shopping experience.