Explore our Product Knowledge FAQs for comprehensive insights. Discover answers to common queries about our products, enhancing your understanding and ensuring a satisfying experience
Pods Name are changing.
As part of the upcoming regulatory changes for RELX Closed Pods in March 2024，we are proactively adjusting the names of some of our flavours to comply with these requirements. To ensure a smooth transition, we have already begun updating some of these flavour names, For more detailed information, please click here.
Is RELX device waterproof?
All RELX devices are not waterproof.
How do I get started with my RELX device?
First, please make sure you are using the right pods for your device: The RELX Classic device is compatible with RELX Classic Pods, while the RELX Infinity and Essential devices are compatible with RELX Infinity Pods.
Start by simply inserting the RELX pod into the RELX device.
How do I charge my RELX device?
No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.
Do I have to clean the RELX device?
RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.
What is the best way to store the RELX device?
Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.
As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.
How does the RELX pod work?
RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.
How long does a RELX pod last?
The number of puffs per RELX pod varies by individual usage. It usually varies between 350-500 puffs.
How should I store my RELX pod? Do they expire?
While RELX Infinity Pods have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.
We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.
To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
Can I open or refill my RELX pod?
To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.
Explore our Ordering & Shipping FAQs to streamline your shopping experience. Find information on placing orders, shipping options, tracking, and more.
Can I redirect my order to a different address if my order has already shipped?
Sorry, we can only provide shipping to the original destination specified in the order details.
What should I do if I receive wrong items or if any of my ordered items are missing?
In the event that there’s an issue with your order contents (whether wrong or missing items), please contact RELX Australia customer support ASAP with photo evidence to back up your claim, and we will process it at the earliest.
What should I do if my tracking has not been updated for an extended period of time?
If you’ve been checking the tracking system for over 10 days without any updates, please contact RELX Australia customer support
What should I do if my parcel was damaged upon delivery?
If the damage to the parcel affected the contents inside, please take adequate photo evidence and contact RELX Australia customer support
How do I track my order?
Once you order has been shipped, you will receive our notification email with the tracking number. If you have not received the tracking number after 2 business days of completion of your order, please contact RELX Australia customer support
When will I receive my order?
Please expect to receive your order within 2 - 3 business days depend on your location.
What shipping methods do you offer?
All orders will be delivered to you by Courier Post with signature required.
What should I do if my parcel is lost?
In a situation where you have not received your order within 5 business days of purchase, please contact RELX Australia customer support and send us your order number along with your concerns.
How do I cancel my order?
You can cancel your order only before it has been processed for shipping; if your order has already been shipped, we are unable to cancel your order.
All products are certified authentic and of the highest quality.
Free delivery on orders over $200. Shop hassle-free!
Delivery across Australia in 2-3 working days.
Your payment information is processed securely.
© 2024, RELX AUSTRALIA
Search
